Return Policy

At Undeora, we stand behind the quality of our intimate wear and want you to feel completely confident in your purchase. If for any reason you're not 100% satisfied with your order, we're happy to help.

Eligibility

Timeframe: Returns are accepted within 7 days of delivery
Condition: Items must be unworn, unwashed with all original tags and billing slip attached
Packaging: Must include original packaging and hygiene liners (if applicable)
Proof of Purchase: Order number required for all returns
Final Sale: Certain items marked "Final Sale" cannot be returned

How to Return

Contact us at undeora@gmail.com with your order number and reason for return
Include "Return Request" in your email subject line along with your order number.
Wait for our team to approve your request and provide return instructions
Ship items to our return center (address provided upon approval)
Once received, we'll process your refund within 5 business days

Important Notes

Original shipping costs are non-refundable
Return shipping is the customer's responsibility
Refunds will be issued to the original payment method
Exchanges are subject to product availability

For faster service, please include "Return Request" in your email subject line along with your order number. Need help? Contact us on Whatsapp